How are appointments scheduled?
Our office is committed to trying to accommodate convenient appointment times for our patients. It is our office policy that all appointments scheduled after 3:00pm will be reserved for re-care and brief visits only. This way we are able to accomodate more of our patients. All treatment and longer appointments will be scheduled before 3:00pm.
If you cannot keep an appointment, give our office at least 24 hours advance notice so that we may offer this time to another patient. Our office does not “double book” appointments, so the time you schedule is reserved for you only. It is our office policy to charge a $50 fee for all broken appointments not canceled 24 hours prior to the appointment. On occasion certain circumstances may occur and we reserve the right to wave the fee one time only, after that you will be automatically billed for any broken appointments. Our office makes every effort to confirm all scheduled appointments.
We invite you to stay with your child during the initial examination. During future appointments, we suggest you allow your child to accompany our staff through the dental experience. We can usually establish a closer rapport with your child when you are not present. Our purpose is to gain your child's confidence and overcome apprehension. However, if you choose, you are more than welcome to accompany your child to the treatment room. For the safety and privacy of all patients, other children who are not being treated should remain in the reception room with a supervising adult.
Treatment of Minors
In regards to treatment of a minor child, a divorced parent or legal guardian who accompanies the child to the appointment and gives permission for treatment will be responsible for payment of the bill even if another parent/guardian has been determined financially responsible for the minor child.
As a courtesy to our patients, our office will submit all insurance claims. We do ask that all co-payments /deductibles be made on the day of visit. Please remember that your insurance is between you and your insurance company, we are not a party to the contract. All of our patients are charged the same fees and we do not adjust our fee’s to meet the requirements of an insurance fee schedule.
Fact 1 - NO INSURANCE PAYS 100% OF ALL PROCEDURES
Fact 2 - BENEFITS ARE NOT DETERMINED BY OUR OFFICE
A statement such as this gives the impression that any fee greater than the amount paid by the insurance company is unreasonable, or well above what most dentists in the area charge for a certain service. This can be very misleading and simply is not accurate.
Insurance companies set their own schedules, and each company uses a different set of fees they consider allowable. These allowable fees may vary widely, because each company collects fee information from claims it processes. The insurance company then takes this data and arbitrarily chooses a level they call the "allowable" UCR Fee. Frequently, this data can be three to five years old and these "allowable" fees are set by the insurance company so they can make a net 20%-30% profit.
Unfortunately, insurance companies imply that your dentist is "overcharging", rather than say that they are "underpaying", or that their benefits are low. In general, the less expensive insurance policy will use a lower usual, customary, or reasonable (UCR) figure.
Fact 3 - DEDUCTIBLES & CO-PAYMENTS MUST BE CONSIDERED
MOST IMPORTANTLY, please keep us informed of any insurance changes such as policy name, insurance company address, or a change of employment.
Payments & Financial Arrangements
We ask that all uncovered procedures be paid in full at the time service is rendered, unless prior financial arrangements have been made. Before any treatment is started you will be given a fee estimate of recommended treatment. Our office does offer a monthly payment plan or we can help you apply for a 6-12 month interest free loan through Care Credit. Our office also accepts checks, money orders, Visa/MC, Discover and American Express. We do charge a $25.00 fee for all checks returned insufficient funds. For accounts not paid or the financial not met according to the agreement may be subject to late charges or a collection fee if account is referred for collection.